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Engagement Lessons from my 3 Year Old

Engagement Lessons from my 3 Year Old

LEADERSHIP LESSONS FROM MY THREE YEAR OLD Determination - What you focus on is what you get  Dear Santa, all Max wants for Christmas is a grabber! Where he got the idea, is anyone’s guess. He saw them somewhere and decided they would come in very...

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by Dec 15, 2016
Feeding the frontline faux pas!

Feeding the frontline faux pas!

“The Psychology of Service Recovery” I recently found myself pondering my annual family holiday. I was excited about a week away, poolside cocktails, relaxation, kids club for my son and his 3 year old BFF. For me a good book and some coastal...

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by Aug 12, 2016

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